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Chief Program Officer
Title:Chief Program Officer
Mental Health:N/A
Substance Use/Problem Gambling:N/A

Who We Are
Founded in 1999, Maryland Coalition of Families (MCF) is a statewide nonprofit with a central office in Columbia, Md., and staff located in communities throughout the state.  Using personal experience as parents, caregivers, youth and other loved ones, we connect, support and empower Maryland’s families.  Our staff provide one-to-one support to parents and caregivers of young people with mental health issues and to any loved one who cares for someone with a substance use or gambling issue.  We also advocate to improve systems that impact individuals with behavioral health challenges. 


This is an extraordinary opportunity for an individual with extensive human services leadership and management experience.  The Chief Program Officer (CPO) oversees MCF’s growing portfolio of programs and serves
as a member of our senior leadership team sharing joint responsibility for ensuring the successful implementation of the agency’s goals and objectives.  A significant focus of the position is oversight of MCF’s provision of family peer support and navigation services, and the build-out and support of the leadership structure required to achieve the expansion of high quality family peer support and navigation services throughout the state. The CPO will provide senior administrative leadership to achieve effective delivery of MCF’s entire portfolio of programs, and promote the use of data to plan, manage and evaluate programs, and drive quality management activities.  The position will be based in one of our Central Maryland offices, with a regular presence at MCF’s Central Office in Columbia, MD and will report to the Executive Director.


Essential Duties and Responsibilities

Strategic Program Development

  • Collaborate with program leadership in developing a vision and strategy for program growth and evolution; identify and evaluate program development opportunities.
  • Oversee coordination of effort and support throughout organization for build-out of new programming, including the planning and writing of proposals.
  • Ensure MCF programming anticipates and effectively responds to changing needs of families.
  • Oversee the ongoing assessment and training of program staff, and collaborate with the COO and program leadership to ensure that staff training supports high quality services and new programming.
  • Establish performance indicators to measure program success, quality of services and outcomes for new programs. 
  • Ensure effective implementation of new and expanded programs and initiatives.
  • Identify opportunities to leverage cross-program collaboration to strengthen MCF’s programmatic impact, and facilitate collaboration within MCF’s portfolio of programs and services.
  • Facilitate collaboration between program leadership and Director of Public Policy to inform and drive systems change advocacy and policy work.

Program Oversight and Evaluation

  • Foster a service-driven, team-oriented, learning-focused, accountable work environment within the program team.
  • Support program leadership to build their skills to effectively supervise our statewide program workforce and effectively implement performance management process to build a high-performance workforce. 
  • Ensure effective implementation of new and expanded programs and initiatives.
  • Lead the ongoing effort to use our program data and evolve MCF’s database as needed to plan, manage and evaluate services and programs.
  • Oversee development and implementation of evaluation plan for programs and services. Establish annual program and staff goals with programmatic performance indicators and track results.
  • Lead the development and implementation of a quality management plan with measurable indicators; lead quality improvement processes. 
  • Oversee contractual compliance, including monitoring of deliverables, corrective action, funder reports and program audits.
  • Support collaboration between the CFAO, COO and program leadership to facilitate budgeting and manage spending to make optimal use of financial resources.



  • A passion for MCF’s mission.
  • A minimum of 10 years of experience managing behavioral health or related human services in a non-profit organization, with at least 6 years of senior leadership experience.
  • An understanding of the needs of low-income families and those impacted by trauma.
  • Masters’ degree in social work or other relevant field.
  • Experience supporting children with mental illness and disabilities, their families and other family members with behavioral health disorders. Knowledge of related systems.
  • Experience building partnerships with state agencies and managing state-funded contracts.
  • Experience developing and managing budgets of $1 million or higher.
  • Strategic thinking and demonstrated success in program innovation. Track record developing new programs and taking existing programs to higher levels.
  • Experience hiring and retaining program staff and leading through transitions and growth.
  • Exceptional managerial experience, with an inclusive leadership style, skills in group process and talent for working with diverse staff using a strengths-based approach.
  • Highly developed skills in coaching management staff to manage and develop high-performance teams and develop and implement program strategies.
  • Proven track record managing within a results-based framework, delivering high quality programs and leveraging data to drive continuous learning and program improvement.
  • Skills in project management, program planning, reporting and measurement. 
  • Experience using data to inform program evaluation.
  • Is mission-driven and self-directed, and can function well in a complex and evolving organizational environment.
  • Strong written and verbal communication skills.
  • In-state travel is required; current Maryland driver’s license and access to own vehicle.
  • Successful completion of a background check is required for all MCF employees.


  • Full-time, 40 hours/week
  • Exempt
  • Salary commensurate with experience

To Apply

Please submit your resume with a cover letter describing your interest in this position and relevant experience at www.mdcoalition.org.  Applications will be reviewed on a rolling basis.  Please note that mailed or faxed
resumes will not be considered. No phone calls please.

Note: As Maryland’s family support organization, MCF gives preference amongst equally qualified candidates to those who are primary caregivers of a youth, adolescent or young adult with behavioral health or substance use needs.



Maryland Coalition of Families is committed to hiring a diverse and talented workforce. We are an Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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